Privacy Policy

1. Personal Information We Collect

We may collect personal information that identifies, relates to, describes, or could reasonably be linked to you.

A. Information You Provide to Us

We may collect information you provide directly, including:

• Name
• Email address
• Phone number
• Service address
• Billing address
• Appointment details
• Service requests or project descriptions
• Photos, videos, or documents you send to us related to a service issue
• Payment or billing information
• Communications with us by phone, text, email, website form, chat, or social media

B. Information Collected During Services

When we provide AC, heating, plumbing, maintenance, repair, installation, or inspection services, we may collect:

• Property access details
• Equipment information
• Service history
• Notes about repairs, estimates, invoices, warranties, or recommendations
• Photos or videos of equipment, plumbing systems, job sites, or completed work

C. Information Collected Automatically

When you visit our website, we may automatically collect certain information, such as:

• IP address
• Browser type
• Device type
• Pages visited
• Time and date of visit
• Referring website
• General location information
• Cookie and analytics data

2. How We Use Personal Information

We may use personal information for the following purposes:

Providing Services

We use your information to:

• Schedule appointments
• Provide AC, heating, plumbing, repair, installation, maintenance, and emergency services
• Prepare estimates and invoices
• Process payments
• Communicate about service requests
• Provide warranty or follow-up support
• Maintain service records

Communicating With You

We may use your information to:

• Respond to questions or requests
• Confirm appointments
• Send reminders
• Provide updates about technicians, arrival windows, estimates, or invoices
• Follow up after completed work

Marketing and Promotions

We may use your information to send promotional messages, service reminders, seasonal maintenance notices, special offers, or company updates. You may opt out of promotional communications at any time.

We may still send transactional or service-related messages, such as appointment confirmations, invoices, payment receipts, or safety-related notices.

Business Operations

We may use information to:

• Improve our website and services
• Train employees and technicians
• Maintain business records
• Prevent fraud
• Protect our legal rights
• Comply with legal, tax, accounting, insurance, or licensing obligations

3. How We Share Personal Information

We do not sell your personal information for money.

We may share personal information with:

Service Providers

We may share information with companies that help us operate our business, such as:

• Scheduling software providers
• Payment processors
• Website hosting companies
• Customer communication platforms
• Marketing providers
• Accounting or bookkeeping providers
• Insurance, legal, or compliance advisors

These providers are only given the information needed to perform services for us.

Technicians, Employees, and Contractors

We may share your information internally with employees, technicians, dispatchers, or approved contractors so they can provide services to you.

Business Partners

When necessary, we may share information with manufacturers, parts suppliers, warranty providers, financing providers, or other third parties involved in completing or supporting your service.

Legal and Safety Reasons

We may disclose information when required or permitted by law, including to:

• Comply with legal process
• Respond to lawful requests
• Protect our rights, property, employees, customers, or the public
• Investigate fraud, security issues, or illegal activity
• Support insurance claims or dispute resolution

Business Transfers

If McCutcheon and Sons AC and Plumbing is involved in a merger, sale, acquisition, financing, restructuring, or transfer of business assets, personal information may be transferred as part of that transaction.

4. Payments and Financial Information

If you make a payment, payment information may be processed by a third-party payment processor. We do not intend to store full credit card numbers unless required for a lawful business purpose and handled through appropriate payment systems.

Payment processors may collect and process your information according to their own privacy policies and security practices.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to improve website performance, understand visitor activity, remember preferences, and support advertising or marketing.

Cookies are small files stored on your browser or device. You can usually control or disable cookies through your browser settings. Disabling cookies may affect how some parts of our website function.

We may use tools such as Google Analytics or similar services to understand website traffic and improve our website.

6. Text Messages, Calls, and Emails

By providing your phone number or email address, you authorize us to contact you about service requests, appointments, estimates, invoices, account matters, and related business purposes.

With your consent where required, we may also send promotional text messages, calls, or emails. Message and data rates may apply. You may opt out of promotional messages by following the instructions in the message or contacting us directly.

7. How We Protect Personal Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your information.

8. How Long We Keep Personal Information

We retain personal information for as long as reasonably necessary to:

• Provide services
• Maintain customer and service records
• Comply with legal, tax, accounting, insurance, warranty, or licensing obligations
• Resolve disputes
• Enforce agreements
• Protect our business interests

When information is no longer needed, we may delete, anonymize, or securely store it according to our recordkeeping practices.

9. Your Choices

You may contact us to:

• Update your contact information
• Request removal from promotional email or text lists
• Ask questions about our privacy practices
• Request access, correction, or deletion of your personal information where required by applicable law

We may need to verify your identity before responding to certain requests.

10. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we collected personal information from a child without appropriate consent, we will delete it as required by law.

11. Third-Party Websites

Our website may contain links to third-party websites, platforms, financing providers, manufacturers, review sites, or social media pages. We are not responsible for the privacy practices, content, or security of third-party websites. Your use of third-party websites is governed by their own privacy policies.

12. California Privacy Rights

If you are a California resident, California law may provide you with certain rights regarding your personal information, including the right to:

• Know what categories of personal information we collect, use, disclose, or share
• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of personal information, subject to legal exceptions
• Opt out of certain sharing of personal information, where applicable
• Not be discriminated against for exercising your privacy rights

We do not sell personal information for money.

To exercise your California privacy rights, please contact us using the information below. We may need to verify your identity before fulfilling your request.

13. Do Not Track Signals

Some browsers offer a “Do Not Track” setting. At this time, our website may not respond to Do Not Track signals. You can manage cookies and tracking technologies through your browser settings.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date above. Your continued use of our website or services after changes are posted means you acknowledge the updated Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or would like to exercise a privacy right, please contact us:

McCutcheon and Sons AC and Plumbing
Email: info@mccutcheonandsons.com
Phone:  (602) 837-3630
Website: https://mccutcheonandsons.com